FURL / 001 — Support
Talk to us.
Before you order, after it arrives, or if something has gone wrong.
How to reach us
Reply to your order email
Every FURL order confirmation comes from an address a real person reads. Replying to it is the fastest way to reach us, and it means we already have your order details in front of us.
Response window
We aim to reply within one to two business days. If you are starting a return, get in touch before sending anything back.
While you wait
Read the FAQMost answers live hereShipping policyTimings and deliveryReturns and refunds30-day windowShop FURLThe Pet Hair Remover
Less fur. More life. — and a genuinely straightforward returns process if it is not for you.